Privacy Policy

Who We Are

This website is operated by MK Iconic Solutions Limited ("MKI", "we", "us", or "our"). Our website address is https://mkiconic.solutions. We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal data:

• Contact information you voluntarily provide (name, email address, telephone number) when you contact us, book a consultation, or use our Design Studio.
• Technical data collected automatically when you visit our website, including IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage data including information about how you use our website, products, and services.
• Cookie data — see the Cookies section below for full details.

How We Use Your Information

We use personal data for the following purposes:

• To respond to your enquiries and provide consultation services.
• To deliver, maintain, and improve our smart home design and installation services.
• To send you information about our services where you have consented to receive marketing communications.
• To comply with legal obligations and protect our legitimate interests.
• To analyse website usage and improve our online experience.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use the following types:

• Essential cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors use our website so we can improve the experience. We use the Meta Pixel for advertising analytics.
• Preference cookies: Remember your cookie consent choices for up to one year.

You can manage your cookie preferences at any time by clearing your browser cookies. You can also decline non-essential cookies via the cookie banner displayed when you first visit our website.

Embedded Content

Pages on this site may include embedded content (e.g. videos, images, articles) from third-party services. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These services may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Our CRM provider (Zoho CRM) to manage client relationships and project delivery.
• Meta Platforms (Facebook/Instagram) for advertising measurement, where you have consented to analytics cookies.
• Professional advisors and legal authorities where required by law.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions are retained for up to 3 years. Client project data is retained for 7 years in accordance with our contractual and warranty obligations.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request erasure of your personal data (subject to legal retention requirements).
• Object to or restrict processing of your personal data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hello@mkiconic.solutions.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted via our website is encrypted using TLS/SSL protocols.

International Transfers

As we operate offices in the UK, UAE, and USA, your data may be transferred to and processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including Standard Contractual Clauses where applicable.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: